Voice AI for the Medicare Beneficiary Lifecycle

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  • Screener
  • Trainer
  • Member Experience
ENROLLMENT

Double your revenue with AI screening

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Proven to be as effective as a human screener

The Vox AI screener ensures your agents only talk to qualified leads. Customers see up to a doubling in revenue. Entirely customizable.


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4x increase in conversion after hours

When leads call in after hours, the Vox screener schedules qualifies them and schedules a callback with a licensed agent. This 4X's conversion relative to the status quo.


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Make your marketing budget go twice as far

Identify conversion by leads source

Not all leads sources are created equal. See which once have the highest LTV/CAC at a glance.

Allocate spend toward the best ones

Focus your marketing capital on the leads with the highest LTV/CAC.


TRAINING

Save $5,000 in new agent training costs by using AI instead of live leads

Choose from 100 different lead personas. From TRICARE hero, to Arizona diabetic, to Medigap professor, to Part B give back zealot.

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TRICARE Veteran
Sarah AI
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C-SNP Cancer
Thomas AI

RETENTION

The first truly delightful Member Experience

Instant pickup and instant fullfillment

BackgroundWhere can I get an MRI scan?

Sophia AI

00:01

How can I help you today?

Kevin

00:03

Yeah, my doctor told me to get an MRI on my shoulder. What are my options?

Sophia AI

00:07

For your plan in-network MRI providers include Cedars-Sinai Taper Imaging Center, Desert Advanced Imaging Medical Center

The ideal interface of supplemental benefits

BackgroundI need a ride to the doctor.

Sophia AI

00:01

How can I help you today?

Tom

00:03

Can you explain the transportation benefit in my plan?

Sophia AI

00:06

Sure, for the non emergency transportation benefit, you pay $0 for 24 one way trips per year to plan approved health-related locations.

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Bring your call center into the future
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COACHING

Plays well with human agents

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Full Visibility

Agents see key sales and retention metrics in real time. And how they compare with their peers.

Real-Time Feedback

Agents receive feedback immediate call feedback. Instant teachable moments drive consistent improvement.

Personalized Lessons

Agents are shown most relevant bright examples by best-in-class peers. Agents see how champions overcome the objections they're getting stuck on.


INSIGHT

Full visibility into your call data

What are the top three benefits leads ask about?

What competitors do leads talk about the most?

Top five reasons people call my member experience team


Questions? Answered


Security you can trust

Build from the ground up to be secure. HIPAA and SOC 2 Compliant.

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SOC 2 Type I

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HIPAA Compliant

Bring your call center into the future